Details

The Tech Professional's Guide to Communicating in a Global Workplace


The Tech Professional's Guide to Communicating in a Global Workplace

Adapting Across Cultural and Gender Boundaries

von: April Wells

Fr. 25.50

Verlag: Apress
Format: PDF
Veröffentl.: 28.02.2018
ISBN/EAN: 9781484234716
Sprache: englisch

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Beschreibungen

Information technologists are increasingly being made part of global teams, and are confronting the challenges of communicating across a variety of linguistic and cultural boundaries. This book helps you know what to say, what not to say, and even where to sit in meetings and in social situations.The Tech Professional's Guide to Communicating in a Global Workplace shows you how to effectively communicate across a variety of different cultures within and across organizations. You will become aware of cultural differences from one country or region to another, between various groups at the local level, and across groups such as developers to DBAs, IT staff to business people, women to men, people approaching retirement to people coming into the organization fresh out of college, and more. The author provides her personal experiences and shares anecdotes as well as lessons learned, key takeaways, and references for further reading. Whether it is face to face, over the phone, via email or instant messenger, or in a presentation, meeting, or report, the ability to communicate effectively is critical.What You'll LearnConcisely communicate with the right audience in the right wayWrite emails that are understood and get the results you wantImprove personal reputation as an effective communicatorCommunicate across cultural boundaries without offendingPresent the desired impression in business situationsGrow professionally by adjusting your communication styleWho This Book Is ForProgrammers and system administrators, including database administrators
Chapter 1. Communication MattersChapter 2. Communication is CultureChapter 3. Women and Communication: Tales from the TrenchesChapter 4. Electronic CommunicationChapter 5. Slang, Jargon, Humor, Rough Language, and IdiomsChapter 6. Telephone and Face-to-Face Communication
April Wells has been in IT for over 20 years. She is an Oracle database administrator and Applications DBA with experience in large companies, mid-sized companies, and startups. She has international experience in South America, Europe, Asia, Africa, and North America. April's international work has brought her into contact with people from all levels of organization and walks of life, impressing upon her the need to adapt to better facilitate effective communication across cultures, ages, and genders. She has made many of the mistakes and learned much the hard way so you don't have to.
Information technologists are increasingly being made part of global teams, and are confronting the challenges of communicating across a variety of linguistic and cultural boundaries. This book helps you rise to those challenges by helping you know what to say, what not to say, and even where to sit in meetings and in social situations.People talk about the increasingly global nature of work, and that is one way to look at communicating across cultures—from one country or region to another. But what about the differences in culture between various groups at the local level? What about developers to DBAs? IT staff to business people? Women to men? People approaching retirement to people coming into the organization fresh out of college? There are innumerable different cultures within an organization, and it's to your advantage to be able to adapt and communicate effectively and efficiently across all of them. The author provides her personal experiences and shares anecdotes as well as lessons learned, key takeaways, and references for further reading. Whether it is face to face, over the phone, via email or instant messenger, or in a presentation, meeting, or report, the ability to communicate effectively is critical. Words hold power, and understanding their power and being able to effectively use words in the right way for the right audience is important to everyone’s reputation and career.What You'll Learn:Concisely communicate with the right audience in the right wayWrite emails that are understood and get the results you wantImprove personal reputation as an effective communicatorCommunicate across cultural boundaries without offendingPresent the desired impression in business situationsGrow professionally by adjusting your communication style
Addresses gaps in communication ability often faced in the world of technologyCovers cultures found within a company as well as cultures across national boundariesProvides valuable insight to communicate confidently and professionallyEnhances your career by helping you adapt and communicate with colleagues from different cultures
Globalization and outsourcing are but two of the trends driving I.T. professionals toward environments in which they must communicate across cultural boundaries. Working effectively in multi-cultural situations is a path toward personal growth and better career choices, and ultimately toward better pay and greater influence in one's organization. Smart I.T. professionals will read and absorb the lessons in this book in order to address gaps their communication skill set. Readers will learn to better communicate across cultural boundaries of all types, ensuring that what they mean to say is what their colleagues actually perceive them to say. 

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